Policies + Guidelines

Except as otherwise agreed in writing no other terms and conditions shall apply to any order or agreement between Green Envee and its customers. Any variation of these conditions must be presented in writing and signed by a person duly authorized by the parties involved.

New accounts are subject to review by Green Envee. Please allow three days for approval and processing of opening orders. New Accounts placing opening orders must include:

• Completed Order Form
• Signed Policies & Guidelines Document
• Uniform Sales & Use Tax Certificate or License Number
• Copy of Retail Sales Tax License

There is a $350.00 minimum on opening orders for new wholesale accounts.  There is currently no minimum on refresh orders.

Green Envee creates the highest quality products possible. All of our products maintain a high perceived value as well as a fair margin for Green Envee resellers. Resellers who discount Green Envee products affect the perceived value of our product line to the detriment of resellers who have devoted significant resources toward promoting the brand.

Green Envee recognizes that any authorized account can make its own decisions to sell any Green Envee products at any price it chooses without consulting or advising Green Envee. Green Envee similarly has the right to make its own independent decision regarding product allocations and reseller participation as a member of the Green Envee Reseller Program at any time.

All products listed will have a retail price. Listing a price other than the MAP next to the featured product in any advertising will be viewed as a violation of this MAP policy. This MAP policy applies to all advertisement of products in any and all media, including, without limitation, flyers, posters, coupons, mailers, inserts, newspapers, magazine, catalogs, mail order catalogs, internet or similar electronic media including websites, forums, email newsletters, email solicitations, television, radio, and public signage. Such website features such as “click for price,” automated “bounce-back” pricing emails, pre-formatted email responses, forms, automatic price display for any items prior to being placed in a customer’s shopping cart, and other similar features are considered to be communications initiated by the reseller (rather than by the customer) and this constitutes “advertising” under this MAP policy. This MAP also applies to any activity which Green Envee determines, in its sole discretion, is designed or intended to circumvent the intent of this MAP policy.

To ensure the best possible customer service it’s recommended that orders be submitted by our wholesale order website. Also feel free to call or email your sales representative to submit orders and ask questions.

• Website: wholesale.greenenvee.com
• Order Email: orders@greenenvee.com
• Customer Service: 888-800-5772
• Order Fax Number: (708) 298-0037

Submission of an Order shall be treated as an offer to buy subject to current Policies and Guidelines.

In order to maintain an active account with Green Envee, a 90 day order window is required. If an order is not placed at least every 90 days, your account will be moved to an inactive status and closed. An opening order will need to be established to reopen your account with us.

The price of our products shall be the price shown on current Website and referred to as the Price. In addition, promotional pricing may be offered from time to time. Promotional pricing shall be reflected on the wholesale ordering website.

All products are billed at the price in effect on the day of shipment and are exclusive of delivery charges and taxes.

Price is subject to change. Green Envee agrees to attempt to notify all customers in advance of price changes. Green Envee strives to achieve a high level of accuracy at all times; errors in pricing or misrepresentation is unintentional. Green Envee reserves the right to adjust errors in pricing at its sole discretion and without notice.

Freight on Board (FOB) is Green Envee’s loading dock in Frankfort, IL. It is our goal to pack and ship all orders within 3 business days of receipt by our Customer Service Department. Please allow an additional 2 to 5 business days for transit via FedEx/UPS Ground. Expedited shipping requests are available for an additional fee. Please clearly indicate special shipping arrangements on the order form. Shipping rates vary based on size and weight of package. Free Ground Shipping on all orders of $150 USD (Within the Contiguous 48 US States).

In order to protect the integrity of the Green Envee brand we do not allow sales on any third party website other than your own. These include but are not limited to Mercari, Poshmark, Alibaba, Aliexpress, Ebay, Amazon, Craigslist, or Overstock. We do allow products to be sold on your own website but please follow our MAP policy listed above.

Green Envee shall, at its discretion, provide replacement or credit on shipping damaged merchandise or merchandise shipped to you in error by the company. All shipping damage or errors must be reported within five (5) days of receipt. Goods shipped in error must be returned in original packaging in pristine, sellable condition for full refund.

Because we pride ourselves on providing the freshest cosmetics to all of our accounts we have chosen to never resell products once they have been previously delivered, and merchandised. Therefore we do not allow product returns once purchased that are not defective or wrongly shipped. We feel it is important for the integrity of our products to be 100% and would be forced to discard / give away returned products once this has occurred.

All products must be kept at an ambient room temperature of around 60-70 degrees F. Products must not be stored in hot conditions or in direct sunlight. This will ensure their freshness for the life of the product.

Orders that are placed and cancelled after 24 hours of a customer order request are subject to a $20 pick and pack fee.

Invoice terms are reserved for customers in good standing with good business credit. Initial orders with Green Envee must be prepaid by credit card, money order or check. Orders placed by credit card or money order will be released upon authorization of charges or receipt of money order.

Accounts in good standing may request Net 30 terms after 6 month of order history and $5,000.00 in total orders, with a Green Envee Credit Reference Form. Green Envee reserves the right to refuse and cancel terms at any time. Returned checks are subject to a $35 USD charge for each return.

Green Envee reserves the right not to release orders to accounts with outstanding balances past due 45 days or more. Accounts past due 60 days may be subject to collections. Accounts sent to collection are subject to agency fees.

Repeated delinquency and/or failure to communicate with the Green Envee credit department regarding payment delays may necessitate placing an account on Pay In Advance terms (via check, money order, or credit card).

Green Envee reserves the right, at its discretion, to close accounts with poor payment history.

Green Envee
ATTN: Accounts Receivable
9401 W Laraway Road Suite 4
Frankfort, IL 60423

It’s our goal to fill every order completely; occasionally we may be out of stock of an item. Green Envee does not back order product. As we introduce new products to our assortment it may be necessary to discontinue others. It is not our intention to cause an inconvenience for you or your customers. Every attempt will be made to fill orders completely and to notify customers in advance of discontinuations or introductions of new products.

Green Envee products are intended for resale in original packaging. It is considered a violation of this agreement to alter packaging in any way, including removing product from original packaging or by altering structure or copy. Products are currently packaged for our customers in case pack quantities as indicated on our order form. The contents of all kits and/or gift sets are subject to change without notice. Green Envee reserves the right to replace items with new products or similar products within the same collection.

Green Envee provides on online professional & retailer search for consumers as a courtesy to beauty professionals who actively purchase professional and/or retail Green Envee products.  The Certified Professional/Retailer listing is intended to help the end consumer locate professionals in their area who either use green Envee Professionally and /or sell Green Envee products.

There is a $350.00 minimum opening order requirement to open a wholesale account but if you would like to be listed on our website as a partner please have a look at the following qualifications.

  1. To be listed as a “Green Envee Certified Professional” you must purchase at least $300 of professional / back bar sizes products in the previous rolling 6 month period.
  2. To be listed as a “Green Envee Certified Retail Partner” you must purchase at least $1000 of retail products in the previous rolling 6 month period.
  3. You must have a physical commercial storefront / studio with signage.

Green Envee reserves the right to remove a Certified Professional and/or Certified Retail Partner listing after your professional and/or retail sales fall below the above listed thresholds.

Testers may be purchased at 20% off the wholesale cost. To qualify for a free tester there is a requirement to purchase a minimum of (6) of any single item/sku on a single order. You will be allotted a total of 4 testers per sku per year per location. Please note that all testers must be ordered by emailing or calling your Green Envee Representative or emailing orders@greenenvee.com. Testers will not be available for purchase on the wholesale website.